The Massage Company – Terms and Conditions

Membership Benefits (all membership types)

• Massage credits rollover if not used that month
• 1.5 credits can be used to extend a 50 minute to an 80-minute massage
• Benefit from further discount on additional massages in a calendar month
• Option to split 1 credit into 2 x 25min massages
• Preferred pricing on upgrades
• Memberships may be put on hold for a maximum of 2 months with no charge, during which time pre-paid credits may be used
• If moving from one type of Membership to another, a new Membership agreement will commence. The benefits of each Membership
  type remain mutually exclusive, and cannot be combined

Plus:

• Refer a friend and be rewarded with a free 50-minute massage gift voucher when they pay to join our membership
• Use your massage credits at any of our locations nationwide; however, prices may vary, and you will be subject to the prices charged
  at the centre you take your massage. Check our website for pricing in different centres, and to book online

Full Membership

• Full Memberships are committed to 12 monthly massage payments (at membership price), potentially taking more than 12 months
• You may gift or transfer massages to friends, family, and colleagues (Full members – max 2 per calendar year to any single person)
• You may end a Full Membership agreement by paying £50, in addition to the standard terms below
• Full Memberships are not transferable, but massages can be gifted as above
• Full memberships auto-renew on a month-to-month basis after the initial 12 massages, with a month’s notice to cancel
• Any remaining credits at point of cancellation are not refundable but may be converted into gift vouchers with a 3-month redemption

Flexi Membership

• Flexi memberships roll forward month to month without commitment beyond the min 1 month cancellation stated below
• Flexi membership credits may be shared with any number of different people over time
• Any remaining credits at point of cancellation are not refundable but may be converted into gift vouchers with a 3-month redemption

Payments and Membership Cancellation (all memberships)

• Your monthly massage fee will be withdrawn on the 1st day of the month, and The Massage Company has the right to continue to
  charge your account or cancel your membership in accordance with these terms and conditions
• If we cannot take your membership payment, for any reason, your membership will be suspended with no access to massages until
  full payment is made
• If your membership formally on hold, without accumulated credits, you may not use vouchers in replacement of credits for the initial
  massage in the month. Vouchers may always be used for additional massages at any time.
• Upon termination, which must be by email or letter to the centre you pay, you will have a notice period of one (1) month, during
  which any membership fees will be payable, and a further 1 month to allow you to redeem or gift all your remaining massages
  before they expire
• All memberships can be cancelled within one month of date of joining, for any reason

General Terms and Conditions

• Any credits converted to gift vouchers will have our normal 3-month expiry date
• Promotional gift vouchers may be used anytime for additional massages in any month, not replacements for the primary payment
• Membership credits and gift vouchers may be redeemed against the following non-service options:
  https://massagecompany.co.uk/redemption-options/
• The Massage Company is not responsible for lost articles or items and reserves the right to refuse or discontinue our massages for
  any reason
• We reserve the right to change guidelines, terms, conditions, opening hours or pricing at any time by providing reasonable notice
  of such a change
• All appointments are 100% payable at point of booking. You may cancel or reschedule appointments with no charge any time
  before the close of business on the day before. Same day cancellations or appointment changes will be charged 50% of the
  scheduled service, and 100% if you cancel inside 1 hour of the appointment or do not show up
• You must be over 16 (under 18 will have same gender therapist, parental supervision & consultation form signed by parent)

It’s convenient, reasonably-priced, consistently high-quality and part of a better and balanced life – massage, pure and simple,
that’s your membership at The Massage Company!