Further Induction - Front Desk Team

Front Desk Team

Guide to the MSS Induction Mark Coldham, Franchise Owner TMC High Wycombe

MSS Induction template – first 10 days

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Systems

Introduction to the systems module Mark Coldham, Franchise Owner TMC High Wycombe
Getting Started With TMC Systems

Zenoti training plan checklist

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Hyper Personalisation and why it matters

Hyper Personalisation work sheet for printing

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Knowledge

TMC Brand History and why it matters Charlie and Elliot
How will our customers have come to us, and how this works?

Membership

The TMC Pricing and how it works
Sales Training - The Welcome
Sales Training - Building Rapport
Sales Training - Keeping the Rapport
Sales Training - Summary of the Pre Chat

Operations

Call flow and handling 2nd visits